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To add a testimonial of your own, submit it on the Customer Survey page.
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"I bought a used 883 Sporster in 2009, not knowing if I would enjoy riding like I did 20 years ago. Well, I do, and I now have purchased my first new Harley, a 1200C Sportster and kept the older one so my son could join me on a ride when he comes home to visit.
I have to admit that I am hooked on Harleys and the Harley family. I wouldn't consider any other motorcycle than a Harley and I wouldn't consider any other dealership than Donahue of Brainerd. From Phil the salesman to Melissa in clothing and Sam in parts I experienced the highest level of professionalism and freindliness I have experienced when making a purchase. Hat's off to Donahue of Brainerd, you've just obtained a life long customer.
Clint - Bemidji"
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| By: Clint Bemidji,MN |
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"We wanted to thank you so much for your great service. We were on our way to northern Minnesota when we discovered an oil leak on our 09 Street Glide. We found your store and you took the bike in immediately and cleaned it off and checked for the leak which you found and corrected. Within half an hour we were on our way again and it has not leaked a drop since. Thanks again and we will be sure and tell our friends who travel up that way to be sure and stop and check out your great store. Mark and Mary Ganske"
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| By: Mark Waterloo,IA |
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"excellent service good people who make a difference from what I've seen from other shops freindly also
Jeff"
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| By: Anonymous Andover,MN |
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"i love this place and i love the service. the people are really friendly out of all the harley davidson dealers i have been to this one is the best one i have ever been to keep up the good work."
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| By: brett grand marais,MN |
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"Hats off to the entire crew at the St.Cloud store! You guys are definitely a class act! Gayle and I both want to thank you all again for your help and very friendly service! You guys make us feel at home every time we stop in.
Scott/Gayle"
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| By: Gayle & Scott Grasston,MN |
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"Everyone I have worked with has always been very accomodating. The motorclothes department has always went above and beyond to help us out, especially when it comes to special orders. I would definitely recommend your dealership to anyone."
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| By: Christine Isle,MN |
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"I purchased my first Harley on cold fall day in 2004. My wife and I were up in the St. Cloud area and decided to stop in. I had been wearing a pair of boots that I had purchased there some years before, and really liked the dealership.
I was introduced to Allen Wilson, and I quickly knew that I came to the right place to purchase my first Harley. Allen set us up with a Ultra Classic, and we were able to get some miles on it before the snow started to blow.
Even though we live in Chanhassen, Donahue in St. Cloud is our dealership. Besides it's a nice ride up for a visit!
We recently traded the Ultra and purchased our dream bike, "08" Road Glide. Donahue has been nothing but exceptional in all respects! "
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| By: Todd Chanhassen,MN |
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"What can I say... "service" was defined and taken to a level beyond my often high expectations.
During a group ride (13 cycles) I found myself roadside, cycle stalled so there wasn't even enough electrical to run the odometer much less push start. Not having my HOG card/number with me I couldn't call HOG for roadside assistance because there were no real people available at 3:30 on a Saturday (just automated services) to verify my membership and get the number. In desperation I called the nearest Dealer, your Brainerd/Baxter location, and was put in touch with Scot. Within minutes of closing time for the weekend he spent time helping me on the phone, thinking of ways both help me troubleshoot and verify my HOG membership via alternate ways (VIN from other dealers, etc). In the end, not only did he help me after hours on his own time, he delivered a battery (mine was shorted), installed it, checked the charging system and gave me the confidence to enjoy the evening and meet up with my group ride. He turned my day weekend, and week from frustration to fun. I didn't need to ride "on the back" of a friends bike 2 hours home, have the bike towed, drive back 2 hours with a friend or trailer to pick it up, or have any of the hassle. About hour later (being 30 minutes away), I was on the road with my friends again and home before the storm hit with my week free from 4 total hours of driving, a day of vacation to get it, and all the additional costs involved. My HOG membership more than paid for itself, but it was Scot's effort, commitment to true service, and his time away from his personal life that allowed me to enjoy my weekend and week. I honestly can't say THANKS loud or often enough. Maybe it was a lucky breakdown/repair, but it wouldn't have been lucky at all without the effort from your Brainerd service department manager Scot, a service manager that obviously leads by example of the way a business should be run from this customers viewpoint."
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| By: Steven Ramsey,MN |
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"I would like to thank the Baxter service department for all the help on my insurance claim for my Road King after hitting a deer. I fought with my insurance for about 6 months and was not getting anywhere with them, so then i went to the Baxter dealership and in just a little bit of time they told the insurance company how it was gonna be, THANKS FOR EVERYTHING !!!!!!!!!!"
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| By: Josh Browerville,MN |
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"When I bought my 90 FLHS(some time ago)Brett told me he had the prefect bike for me and he did.I have been doing my shopping there since the day he opened the door's. good job Brett keep it up.hope to do businesswith you in the future a friend always Bob(Kickstand)Frome"
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| By: Robert Wausau,WI |
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"Simply speaking the crew at Donahue are a mark of excellence! Theres no doubt they know everything there is to know about HD motorcycles along with all the accessory's. They make sure you are completely satisfied before you walk out the door! Special thank you goes out to Russ, CJ and Joe from the service department. You guys are the BEST!
Thanks again!
Gayle/Scott "
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| By: Gayle/Scott Grasston,MN |
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"I purchased a 1981 FXE sight unseen from Donahues.They treated me like a KING.I have told everyone here about the friendly,helpful people I met.Hats off to Brett,C.J.,Glenn in service and his crew,the girls in apparel & the detail man that helped me tie down.You people ROCK!Thanx from north of the border. Stan"
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| By: Stan Thunder Bay,ON |
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"thanks to Russ, CJ and the great guys in parts and service, I will Definetly let everyone know what it was like to buy a bike from Donahue!!!!!! (maybe some other dealer we wont mention names, will read this and get a clue how to deal with customers)"
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| By: kevin princeton,MN |
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"Last year I bought a 2002 Electra Glide from the Baxter store. The sales guys up there were very helpful and very willing to work with me (and my dad) on the purchase of our first Harleys. Also, I recently bought a Sportster 1200C from the St. Cloud location. The sales team there was also willing to spend time with me making sure I got what I wanted. After test driving about half a dozen bikes, the Sportster was the best fit for me. I appreciated the fact that they didn't think of me as a dumb kid coming in the store just to mess around with bikes. Being 25, I sometimes get that. Some places don't take youger people seriously, especially about buying big dollar bikes. The guys at your stores never treated me any less than a 50 year old biker who is buying his 10th bike! I appreciated that. Now, I can't wait for spring!"
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| By: Kevin St. Cloud,MN |
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"Both my wife and I have really enjoyed our experiences at both the St. Cloud and Brainerd locations. The service has been excellent and Brett, Allan, and all of the guys in service and parts have always treated us very well. You are an A+ dealership with excellent employees."
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| By: Norman Isle,MN |
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"Everyone we have worked with have been extremely friendly. This was the first dealership that I walked into that asked if we could be helped.
Great customer service, wonderful people to deal with, everyone very helpful and will go out of their way to assist you.
I will recommend you dealship to everyone- Top notch, keep up the great service."
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| By: Tom Otsego,MN |
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"Every time I go to the Baxter store the service is excellent. I purchased my first bike from them and Jason and Rick were very helpful in answering all my questions.
I was also happy with HD insurance, it was half the price of anyone else.
Thanks
Jeff"
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| By: Jeff Baxter,MN |
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We offer layaway at
both locations.
We ship Daily
All motorcycles in
for service work are
stored safely indoors.
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